LMS

Managing Others MasterClass Programme

If your business is to flourish then you must manage your people effectively.  They need to work together as a well functioning team and for that to happen managers need to have the skills and behaviours associated with successful leadership.   

Coaching I
This topic will show you how to release the potential and improve the results, commitment and motivation of the people you work with through effective coaching.

Establish what coaching is and just why it is essential in today’s contemporary, commercial environment.  You will learn the skills required for performance coaching, how to spot coaching opportunities and identify when coaching will make a real difference.

Coaching II
Coaching II builds on the awareness and skills gained from Coaching I and provides opportunities to examine practical coaching situations.  You will practice your skills using a real coachee.  Your analysis of the case studies and an opportunity to practice should help to improve your coaching techniques within a safe environment.

Mentoring
Mentoring has traditionally been used to pass on experience and knowledge.  The mentor’s role has changed beyond recognition and this MasterClass will provide you with an understanding of the role of a mentor and practical guidance in how your objectives as a mentor can be achieved - supporting the personal development of the mentee to increase their personal effectiveness in areas such as career and business growth, company culture, political landscape, opportunities and guidance.

Motivating
This MasterClass gives you an understanding of the fundamental factors that determine positive motivation at work and equips you with some practical guidance and tools on how to apply them to yourself, your team and others within your organisation.   

Managing Change
Change is the only thing we can be sure of for the future.  This MasterClass will help you identify what change is, how it can work for you and against you and how to deal with the common psychological reactions to change.  

Communication
Effective communication means that other people will listen to you and take you seriously.  It affects negotiations, sales presentations, interviews, meetings, anything that involves dealing with other people.  This MasterClass will raise awareness of body language, the dynamics of communication, assumptions, habits, listening and responding skills and give you practical guidance on improving your skills.

Managing High Performance Teams
This MasterClass analyses your role as team leader of a high performance team, understanding your own style, effective communicating, empowering and improving team performance, recognising and capitalising on the different qualities of individuals and teams and what makes them high performance.

Managing Poor Performance
You will be confident in dealing with issues of poor performance by the end of this workshop.  Key stages covered are understanding the role of the manager in setting clear standards of performance; considering the effect of underperformance on the rest of the team; recognising possible causes of poor performance and providing practical steps for performance improvement.  

Training Others
Designed to give you the skills and behaviours necessary to train others this MasterClass will cover areas such as identifying needs, preparing for and delivering training sessions; using supporting materials and equipment and giving feedback.

Managing Conflict
Conflict in the workplace is inevitable from time to time and will make us feel uncomfortable.  This MasterClass will examine why conflict occurs, find ways of coping with conflict and, instead of ignoring it, will look at how to manage conflict and make it a positive force in dealing with a variety of everyday confrontational situations.

Cultural Diversity
Targeting specific client needs Cultural Diversity MasterClasses will provide guidance on best practice in supporting individuals or teams who seek to improve cross cultural awareness and work more effectively with diverse cultural backgrounds.  The outcome is successful relationship engagement and management.