LMS

Managing Your Business MasterClass Programme

Firms are looking to increase profitability, provide excellent client care, improve and retain client and employee loyalty and ensure that their reputation continues to be enhanced.  

This series of MasterClasses looks at meeting these commercial needs.

Creating an Impact I
Engaging ways of improving your presentation skills through communicating your key messages, knowing your audience and bringing them on side and ultimately structuring a powerful and memorable presentation.

Creating an Impact II
Having completed Creating an Impact I, this MasterClass gives you the opportunity to discover further techniques and to prepare and practice by presenting to your co-delegates and tutors and obtaining their feedback in a ‘safe’ environment.

Powerpoint
Presentations are an essential business tool.  This MasterClass will equip you with information and practical guidance to create effective powerpoint slides by analysing the words we choose to use, the graphics and design techniques and providing you with hints, tips and other resources available to enhance any presentation.  

Selling Strategies
This MasterClass takes a strategic approach to selling.  Its purpose is to equip you with the skills to extend existing client relationships by highlighting the benefits of client relationship management and cross-selling and developing an understanding of the key buying influences for any sale.  

Advanced Selling Strategies
Advanced Selling Strategies equips you with the skills to win business with new clients.  The key elements of running an effective new business meeting will be discussed and you will be given a logical approach to the business development process.

Cultural Diversity
Targeting specific client needs Cultural Diversity MasterClasses will provide guidance on best practice in supporting individuals or teams who seek to improve cross cultural awareness and work more effectively with diverse cultural backgrounds.  The outcome is successful relationship engagement and management.    

Excellent Client Service
Developing a focus on the quality of client service is the essence of this MasterClass.  Communication, body language, exceeding expectations, telephone manner, questioning and listening skills - everyone in the organisation has a part to play in ensuring they add even more value to both their clients and their business.  

Networking
Contacts, whether internal or external, are an important factor in developing your business and your portfolio.  Networking is the process of contacting people who can either give you information about potential opportunities or introduce you to their contacts who can.  This MasterClass introduces you to building your network, techniques for networking, and how to maintain your network.